Support

At MineBit Casino we keep support simple and approachable so you can get back to playing with confidence. Reach us via live chat for instant assistance, email support@minebit.com for detailed questions, or request a phone callback when you prefer to speak with someone directly. Live chat is staffed around the clock, and our team monitors email continuously to make sure nothing falls through the cracks.

How quickly you'll get a reply

We know timing matters. Live chat connects you to an agent within minutes, usually under two minutes during peak times. Email inquiries are typically answered within 24 hours, with priority handling for account freezes, withdrawal issues, or suspected security concerns. Phone callbacks are arranged on request and are usually returned within a few hours during business periods; if your issue needs escalation, we’ll assign a specialist and keep you updated every step of the way.

Find answers instantly in our help hub

Before reaching out, you may find a solution in our FAQs and Help Center — designed to address the most common questions about registration, deposits, withdrawals, bonus terms, and game rules. The help hub is organized so you can zero in on account, payment, or gameplay topics quickly. Visit the Support center for full guides, step-by-step walkthroughs, and troubleshooting tips.

Support that knows crypto and cash

Our agents are trained to handle both fiat and crypto queries. Whether you're moving Bitcoin, Ethereum, Dogecoin, Tether, or using USD, the team can help with deposit confirmations, wallet addresses, transaction tracking, and compliance steps like identity verification. We understand the nuances of blockchain timing and confirmations, and we’ll explain any delays or requirements in plain language.

Practical, personal service every time

When you contact us you’ll get a real person who listens, diagnoses the problem, and lays out clear next steps — no scripts, no fluff. For account or transaction issues we provide case numbers, expected timelines, and follow-up messages until the matter is closed. If a quick fix isn’t possible immediately, we’ll prioritize the case and keep you informed until it’s resolved.

We want players to feel comfortable asking questions or reporting concerns. Reach out whenever you need help — our team is ready and committed to getting things sorted quickly and professionally.